Superior Recruitment Group are looking for an experienced Customer Care Representative on behalf of our client based in Englewood, Colorado. This is a full time staff position.
Duties
Answer phones and direct customers to correct contact and/or assist them
Receive customer purchase orders – check details and enter into ERP system
Liaise closely with customers, proactively keeping them updated about the status of their orders, building solid business relationships and delivering total customer satisfaction
Resolve any issues in a friendly, polite, focused and professional manner
Liaise with carriers to arrange transport /milk runs of hazardous and non-hazardous products for both bulk and packaged goods products
Liaise with freight and logistics coordinator when arranging export orders
Liaise with planning/manufacturing and warehouses to organize product collection and dispatch readiness
Liaise closely with the sales force to compliment the delivery of customer satisfaction
Liaise with technical to ensure chemical compatibility and assist with customer questions
Accompany Sales Managers on customer visits as and when required
Responsible for recording and handling of all customer complaints
Management of customer pricing, which includes direct liaison with Sales and/or Business Managers, as well as input into the ERP system
Adhere to company processes, procedures and protocols including compliance
Raise and issue documentation in line with customers’ needs
Manage customer inventories and proactively plan timely and economical deliveries
Available for after hour assistance as needed
Experience and Qualifications
Post-secondary education preferred
Export experience
Strong attention to detail, problem solving and decision making skills
Solid computer, grammar and time management skills
Excellent communication and customer service skills
Ability to work well under pressure in a fast paced work environment
Works well both independently and within a team environment
For more information and to apply, please submit your up to date résumé and our specialist team will be in touch as soon as possible.