Customer Care Representative

Location Salisbury
Job type: Permanent
Contact name: Maricris Aballe

Contact email: maricris@superior-recruitment.com
Published: about 1 month ago

​Superior Recruitment Group are looking for an experienced Customer Care Representative on behalf of our client based in Salisbury, North Carolina. This is a full time staff position.

Duties and Responsibilities

To effectively and efficiently manage Customer Care responsibilities and other duties as described below:

Manage all customer orders to include:

  • Processing into the Computer system (AX)

    • Confirming available stock.

    • Confirming to the customer a scheduled ship date.

    • Coordinating with logistics and shipping to ensure on time shipments to the customer.

    • Communication of delays/ issues in pending orders to customers.

    • Creation of customer invoices and mail/e-mail to the customers.

  • Attract potential customers by answering product questions.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Generates and maintain sales reports.

  • Coordinate information with the Sales Team.

  • Manage and assist incoming phone calls from the dedicated Customer Care line as part of the Customer Care team.

Qualifications and Education

Required:

  • High school diploma or equivalent

  • At least 3 years’ experience working within an industrial manufacturing environment and Customer Service role.

  • Must be able to follow work order instructions and prepare supporting reports.

  • Must be able to perform in a fast-paced, multi-task environment and maintain positive attitude and flexibility.

  • Must demonstrate stellar communication skills.

  • Must follow manufacturing processes and procedures to meet compliance standards.

  • Ability to work well as part of a team

  • Exceptional attendance and work ethic

Desired:

  • Bilingual English/Spanish preferred

  • Familiar with freight scheduling

  • Exporting experience

  • BS or BA in Business Administration, Communications, Public Relations, or related field

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a desk and view a computer screen for extended periods of time

  • Ability to occasionally lift and/or move up 10 pounds.

  • The frequent physical demands of the position are standing, talking, hearing, repetitive motions, and eye/hand/foot coordination

  • The occasional physical demands of the position are walking, lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling

What Our Client Offers:

  • Excellent reward and recognition programs, including a bonus program based on both business-wide and individual performance.

  • A comprehensive range of highly competitive benefits with flexible choices to cater to different needs, including medical, dental, vision, life, disability insurance with eligibility effective on the first day of the month following employment

  • 401k Plan with generous match

  • Paid time off: Paid vacation, personal days, and holidays

  • Paid holidays

  • Education reimbursement program and more

For more information and to apply, please submit your up to date Resume and our specialist team will be in touch with you as soon as possible.