Customer Service Assistant (Evenings)

Location Cardiff
Job type: Permanent
Contact name: Connor McCutcheon

Contact email: connor@superior-recruitment.com
Published: 20 days ago

​Superior Recruitment Group are looking for an experienced Customer Service Assistant on behalf of our client based in Cardiff. This is a full time, permanent position working evenings.

Shift times are Sunday - Thursday 4pm - midnight. Please do not apply if you cannot commit to these set shifts.

The Role

  • Providing a warm, friendly and professional welcome to all residents, visitors and contractors.

  • Conducting tours of the property for prospective residents

  • Ensuring required maintenance or housekeeping works within the property are reported and completed.

  • Processing customer bookings and payments

  • Dealing with issues or incidents and involving the emergency services if required

  • Completing a variety of general administration tasks including enquiry and incident logs and inspections

  • Ensure the communal lounges; lift lobbies, hallways and reception areas are kept clean

  • Support the induction and training of new members of the team

  • Develop, plan and deliver activities alongside the rest of the Team

The Candidate

  • Able to commit to the set shift pattern of Sunday - Thursday, 4pm - midnight.

  • A passion for people and exceeding customers’ expectations

  • Experience in a customer-facing role

  • Previous sales experience (preferred – not compulsory)

  • Great communication skills and a team player mentality

  • An understanding and empathetic approach

For more information and to apply, please submit your up to date CV.