ERP Support Manager

Location Texas
Job type: Permanent
Contact name: Gareth Allen

Contact email:
Published: 17 days ago

​Superior Recruitment Group are looking for an experienced ERP Support Manager on behalf of our client based in The Woodlands, Texas. This is a full time staff position.


  • High level functional knowledge of Dynamics GP/Great Plains and D365FS to offer 2nd line support, understanding of intermediary software

  • Build and configure SQL server back end and Microsoft terminal server client front end infrastructure, with strong TSQL skills

  • Support consolidation and reporting of Management Reporter software

  • Implement, administer and customise as required and approved in D365Field Service including mobile app

  • Strong C# .NET and JavaScript development ability

  • Build and maintain relationships with users, wider ERP support team and external support representatives

  • Triage tickets and aim to resolve with the user group and finding root causes, escalating to external support when needed.

  • Raise and manage tickets with support partner with regular calls, project support on larger developments

  • Work in conjunction with service desk and infrastructure teams as required

  • Support SOx compliance requirements

  • Cultural fit to the business is critical – working for a global business

  • You would be part of the Global IT team representing ERP

  • It would be nice to be from an Oil & Gas sector employer but not essential

  • Eventually transitioning to SAP

  • Dynamics365 “guru

Experience and Qualifications

  • Microsoft ERP service management experience (GP or D365 Field Services essential) (3 years), Familiarity with Scribe and D365 Mobile app or Resco Mobile App is a Plus

  • SQL experience (+4 years)

  • Advanced and demonstrable C# .net SQL skills

  • Professional with excellent communication skills

  • Power BI/ Power platform expertise (3 yrs +)

  • Fully familiar with SOx compliance requirements

  • Bachelors Degree in business, computer science or equivalent

For more information and to apply, please submit your up to date résumé and our specialist team will be in touch with you as soon as possible.