Superior Recruitment Group are looking for a Graduate Project Sales Coordinator on behalf of our client based in Glasgow. This is a full time staff role.
Purpose of Role
The role of the Project Sales Coordinator is to process customer enquiries in an accurate, efficient and professional manner taking into account the Company’s and department’s procedures, the customer specifications, and liaise with both Engineering and the workshop manager to create an acceptable delivery schedule in line with our customers expectations. To build and develop effective relationships with customers and to provide a proactive customer care service at all times.
Key Areas of Responsibility:
To process all customer enquiries in a timely and courteous manner.
Ensure full compliance and understanding of the ERP system.
To ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.
Create route cards in line with the departments procedure.
To provide customers with an accurate and timely response to their enquiries in line with department KPI metrics.
Create documentation using specific templates where required.
To issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models.
To ensure that costs for additional services, such as freight and packing are advised and agreed by the customer in advance for customers who require immediate service.
To maximise margin revenue opportunities for premium requirements when the opportunity is presented.
To provide Customers with an accurate and timely response to their enquiries.
Follow up on quotes in conjunction with the KAM and provide the department with any appropriate information.
Record details of the enquiry follow up in the ERP system including the specific information for any lost enquiry.
To ensure that all customer orders are reviewed to confirm compliance with the quotation and that all obligations and commitments can still be achieved.
To ensure that all customer orders are entered into the ERP system in a timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.
Degree qualified in Business Management or similar
Previous experience in a sales environment within a supply company in the service industry.
Ability to communicate both verbally and in writing at all levels.
Ability to build proactive relationships with customers and team members.
Ability to interact as an effective team member.
Competent in the use of computer systems, in particular Word, Excel and Power-point.
Excellent attention to detail.
Ability to demonstrate a flexible “can do” approach to their work.
Ability to plan and organise their workload to ensure deadlines are met.
Ability to delegate work effectively and ensure that tasks are monitored and completed.
A motivated individual who is able to use their own initiative.
Ability to negotiate with customers.
Possess the necessary drive to lead a team when required.
A working knowledge of client products.
An understanding and previous experience of using ERP systems.
For more information and to apply, please submit your up to date CV and our specialist team will be in touch as soon as possible.