Regional Service Manager

Location Gateshead, England
Job type: Permanent
Contact name: Connor McCutcheon

Contact email:
Published: 24 days ago

​Superior Recruitment Group are looking for an experienced Regional Service Manager for our client based in Gateshead, UK. This is a full time staff role.

Key duties and responsibilities:

  • Champion a safe environment and be a role model for safe working practices, both in the Regional Service Centre and whilst on customer sites. Demonstrate awareness, adherence and recognition of the Health and Safety policy and take action for non-compliance or contravention of the policy

  • To ensure that all employees fully understand and deliver the key performance indicators for the Regional Service Centre

  • Maximise the productivity / utilisation of the Regional Service Centre resource, whilst retaining quality of service and continually seeking to improve performance

  • Regularly review; resource planning, personal development plans and training requirements of the team to ensure operational excellence is achieved, whilst retaining quality of service

  • Ensure all processes and procedures are effectively managed, as defined in the Quality Management System

  • Drive personal quality standards throughout the Regional Service Centre through the monitoring of general appearance, pride in equipment, and quality of work and customer relationships

  • Support and work closely with Regional Sales Manager to identify and implement business development opportunities to create and maintain regional growth

Essential/desirable attributes:

  • An energetic and inspirational leader of people who is able to deliver Operational excellence to our customers, through close monitoring of performance, implementing and adapting new ways of working and maximising customer relationships

  • Able to maximise sales / service opportunities and minimise costs, via effective time management

  • Hold a valid driving licence (essential)

  • Knowledge of Health and Safety and its importance in the workplace

  • PC literate with a good knowledge of Microsoft Office

  • In depth knowledge of company products, services and pricing would be an advantage

  • Technical knowledge of conveyors / conveyor belt applications would be an advantage

  • Demonstrates resilience and ability to work effectively under pressure

  • Ability to work closely with other employees to establish constructive working relationships and mutual respect in line with the core values

To apply and for further information, please submit your up to date CV and our specialist team will be in touch.