Service Manager

Location Glasgow
Job type: Permanent
Contact name: Gail Hodgson

Contact email:
Published: 6 days ago

​Superior Recruitment Group are looking for an experienced Service Manager on behalf of our client based in Glasgow. This is a full time staff position.

Job Responsibilities

  • Responsible for our Services and Profit and Loss

  • Overall responsibility for performance delivery to existing customers within the sectors.

  • Develop strong customer relationships, ensure customer requirements and performance expectations are delivered

  • Support continued growth of new and existing client base in conjunction with technical sales .

  • Deliver forecast/sales pipeline workload.

  • Set budgets for all site based works inclusive of flights, accommodation and expenses based on client agreement

  • Contribute and participate in the extension of development of services/Strategy development

  • Manage Spares and Service job costings and report

  • In conjunction with Finance oversee Cash flow for S&S projects

  • Lead/delegate the key proposals/tender execution.

  • Manage customer contract performance.

  • Report business plan activities monthly/quarterly as required.

  • Take a lead role to increase technical competency within the BU

  • Reviewing output from service department inclusive of documentation.

  • Ensuring operatives adhere to company HSEQ guidance and procedures for the safe execution of work scopes

  • Safety culture leadership implementation and proactive management of safety performance.

  • Develop direct report staff, their roles and competency.

  • Develop, review and approve work packs, method statements, risk assessments

  • Ensuring competency on recruitment of trainees and technicians

  • Conduct competency assessments and develop PDP for trainees and technicians

  • Input into tenders and bids to ensure technical compliance is achieved


  • Knowledge and Skills

  • Previous experience in Management or Supervisory role with line/business management responsibility.

  • Previous experience at Technician/Engineer level in line with company’s Competence matrix.

  • Minimum 10 years’ experience in medium-to-heavy engineering and operations.

  • Good reporting skills

  • Ability to make decisions and communicate effectively.

  • Excellent communication skills.

  • Good leadership and people management skills.

  • Knowledge of contracts, commercial and finance processes

  • Degree qualified, HNC-HND, ONC

  • Mechanical handling experience

  • Project management and engineering

Minimum Professional, Academic or Other Qualifications

  • City and Guilds, ONC, HNC in engineering discipline or equivalent courses

  • Financial performance/management awareness

  • Member of accredited engineering body

  • Engineering Apprenticeship.

  • Degree in Engineering discipline Tools and Technology Essential Desirable

  • Competency in Microsoft Applications, ie Word, Excel, Outlook

  • User experience of data management systems/databases

  • MRP/ERP systems, particularly Sage 200

For more information and to apply, please submit your up to date CV and our specialist team will be in touch with you as soon as possible.