Service Manager

Location Glasgow
Job type: Permanent
Contact name: Mark Swindle

Contact email: mark@superior-recruitment.com
Published: about 2 months ago

​Superior Recruitment Group are looking for an experienced Service Manager on behalf of our client based in Glasgow. This is a full time permanent role.

To manage and lead the aftermarket service activities/function and support performance delivery of services to meet customer requirements and expectations. Support and contribute to the development of the aftermarket service business activities and assist in the development and continuity of the sector “sales” pipeline and business strategy development.

To actively line manage the service team with responsibility for resourcing, skilling, succession planning, technical competence, and ability. Act as the Technical Authority for aftermarket service site-based support, oversee technical compliance and ensure the companies policies and procedures are being adhered to. Responsibility for leading the safety culture development and implementation through the business unit.

Provide support as required to the Services Business Development efforts. Organise and mobilise Services support to Projects, as dictated by client needs.

Job Responsibilities

  • Responsible for Client P & L

  • Overall responsibility for performance delivery to existing customers within the sectors.

  • Develop strong customer relationships, ensure customer requirements and performance expectations are delivered

  • Support continued growth of new and existing client base in conjunction with technical sales .

  • Deliver forecast/sales pipeline workload.

  • Set budgets for all site based works inclusive of flights, accommodation and expenses based on client agreement

  • Contribute and participate in the extension of development of services/Strategy development

  • Manage Spares and Service job costings and report

  • In conjunction with Finance oversee Cash flow for S&S projects

  • Lead/delegate the key proposals/tender execution.

  • Manage customer contract performance.

  • Report business plan activities monthly/quarterly as required.

  • Take a lead role to increase technical competency within the BU

  • Reviewing output from service department inclusive of documentation.

  • Ensuring operatives adhere to company HSEQ guidance and procedures for the safe execution of work scopes

  • Safety culture leadership implementation and proactive management of safety performance.

  • Develop direct report staff, their roles and competency.

  • Develop, review, and approve work packs, method statements, risk assessments

  • Ensuring competency on recruitment of trainees and technicians

  • Conduct competency assessments and develop PDP for trainees and technicians

  • Input into tenders and bids to ensure technical compliance is achieved

  • Participate in business development/technical sales

Knowledge and Skills

Essential / Required

  • Previous experience in Management or Supervisory role with line/business management responsibility.

  • Previous experience at Technician/Engineer level in line with company’s Competence matrix.

  • Minimum 10 years’ experience in medium-to-heavy engineering and operations.

  • Good reporting skills

  • Ability to make decisions and communicate effectively.

  • Excellent communication skills.

  • Good leadership and people management skills.

  • Knowledge of contracts, commercial and finance processes

Desirable

  • Degree qualified, HNC-HND, ONC

  • Mechanical handling experience

  • Project management and engineering

For more information and to apply, please submit your up to date CV and our specialist team will be in touch as soon as possible.