Superior Recruitment Group are looking for an experienced Tenant Liaison Officer on behalf of our client based in London. This is a full time permanent role.
Main Job Tasks and Responsibilities
Be the point of contact for residents
Manage any queries or complaints in a timely manner
Attending and contributing to operational meetings
Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively
Working with site management team to keep residents fully informed
Liaise and support residents throughout planned maintenance
Identify any special needs or circumstances of individual residents
Maintain records in line with company procedures ensuring compliance with GDPR
Previous experience of providing high level customer service to members of the public
Ability to interact sensitively with others
Using computers and computer systems to enter data, or process information
Effective complaints handling skills
Pro-active, self-motivated and knows when to seek guidance
Ability to work alone and as part of a team to achieve common objectives
Experience within construction industry and in a liaison/housing role
Experience of scheduling local authority domestic heating installations
To ensure understanding of the company’s quality and environmental management systems and to work according to their requirements.
To be aware of the environmental aspects and impacts relevant to the work of the job holder as well as ensuring compliance with any environmental legislation that is applicable to the job.
Ensure all activities are GDPR compliant.
Also do any ad-hoc duties within the business when necessary.
THE SUCCESSFUL CANDIDATE WILL DISPLAY THE CORRECT ATTITUDE AND BEHAVIOUR, JOB KNOWLEDGE AND EFFECTIVE COMMUNICATION TO BUILD GOOD WORKING RELATIONSHIPS, ESTABLISHING AND MAINTAINING COMMUNICATION CHANNELS THROUGHOUT THE COMPANY.
You must have a driving license and access to your own vehicle.
For more information and to apply, please submit your up to date CV and our specialist team will be in touch as soon as possible.